Effective Date: March 16, 2026
This Privacy Policy describes how the clinic (“the Clinic”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information of users and patients (“User”, “Patient”, or “You”) who access the website or use the clinic’s services.
By accessing the website or using any services provided by the clinic, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
The clinic may collect the following categories of information from patients and website users.
1.1 Personal Identification Information
This may include:
- name
- email address
- phone number
- residential or shipping address
- country of residence
- payment-related information
Such information may be collected when a user:
- registers for consultation
- submits a contact form
- places an order for arranged medicines
- communicates with the clinic via email or phone.
1.2 Medical and Health Information
During consultation, the clinic may collect health-related information necessary for providing homeopathic consultation services, including:
- medical history
- current symptoms
- previous treatments
- diagnostic reports
- blood test reports
- imaging reports (such as ultrasonography)
This information is collected solely for consultation and treatment guidance.
1.3 Payment Information
Payments made on the website may be processed through third-party payment gateways.
The clinic does not store full payment card details. Payment information may be handled directly by payment processors.
Payment data collected may include:
- transaction ID
- payment confirmation details
- billing information.
1.4 Communication Information
When users communicate with the clinic through:
- contact forms
- telephone calls
- messaging platforms
the clinic may collect and store such communication for purposes of responding to queries and maintaining consultation records.
2. How We Use Your Information
The clinic may use collected information for the following purposes:
- providing homeopathic consultation services
- evaluating medical history and treatment progress
- communicating with patients regarding consultations or orders
- arranging medicines from suppliers or laboratories
- processing payments and confirming transactions
- responding to inquiries or support requests
- maintaining medical and administrative records
- improving website functionality and services.
3. Medicine Procurement and Third-Party Suppliers
The clinic may assist patients in arranging medicines from third-party manufacturers, laboratories, pharmacies, or authorized dealers.
When medicines are arranged for a patient, limited information such as:
- name
- shipping address
- contact number
may be shared with the supplier or logistics provider only for the purpose of delivering the medicines to the patient.
The clinic does not control the privacy practices of external suppliers or third-party websites.
4. Cookies and Website Analytics
The website may use cookies or similar technologies to:
- improve website performance
- analyze website traffic
- enhance user experience.
Cookies are small files stored on the user’s device. Users may disable cookies in their browser settings, although some website features may not function properly without them.
5. Data Protection and Security
The clinic takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. Therefore, the clinic cannot guarantee absolute security of data transmitted through the internet.
6. Confidentiality of Medical Information
Patient medical information and consultation records are treated with confidentiality.
Such information will not be disclosed to third parties except:
- when necessary to facilitate consultation services
- when required to arrange medicines through suppliers
- when required by law or regulatory authorities.
7. External Links
The website may contain links to third-party websites, including suppliers or affiliate partners where medicines may be purchased.
The clinic is not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of external websites they visit.
8. Retention of Information
The clinic may retain personal and medical information for as long as necessary to:
- provide consultation services
- maintain medical records
- comply with legal obligations
- resolve disputes or enforce agreements.
9. User Rights
Users may request:
- access to their personal information
- correction of inaccurate information
- deletion of certain personal information where legally permissible.
Requests may be submitted through the contact information provided below.
10. Children’s Privacy
The clinic’s services are intended for individuals who are legally capable of providing consent.
Where consultation is sought for minors, the information must be provided by a parent or legal guardian.
12. Contact Information
If you have any questions regarding this Privacy Policy or the handling of your information, please contact:
Email: esmero@curatives.us
Phone: 1 850 359 1738
11. Changes to This Privacy Policy
The clinic reserves the right to update or modify this Privacy Policy at any time.
Updated versions will be posted on this page, and continued use of the website shall constitute acceptance of the revised policy.