Effective Date: March 16, 2026
This Refund Policy governs the circumstances under which refunds may or may not be granted for payments made to the La Curativa, Curaciones Y Curativos or Homoeopathy Laboratories.
1. Nature of Consultation Fees
1.1. All payments made through the website are deemed to be professional consultation fees for homeopathic medical consultation services.
1.2. Medicines, where arranged for patients, are supplied without separate commercial sale and are considered part of the treatment facilitation process.
1.3. Consultation fees, registration charges, diagnostic review charges, and professional service fees are strictly non-refundable once the consultation has been provided.
1.4. Refunds shall not be granted in the following situations:
- dissatisfaction with treatment outcomes
- discontinuation of treatment by the patient
- perceived lack of therapeutic improvement
- missed or delayed appointments
- patient’s inability to attend scheduled consultation
2. Treatment Packages and Long-Term Programs
2.1. Payments made toward treatment packages, bundled consultation plans, or long-term care programs shall be considered fully earned upon payment.
2.2. Such payments are non-refundable, non-transferable, and non-adjustable under any circumstances.
3. Irregular or Misrepresented Transactions
3.1. If a patient residing outside India completes a payment using misrepresentation of location, proxy location, VPN services, or proxy payment methods, the transaction shall be deemed irregular.
3.2. In such cases, the clinic reserves the right to cancel the order, and the payment shall be non-refundable.
4. Exceptional Refund Consideration
4.1. Refunds may be considered only in rare and exceptional circumstances and solely at the discretion of the clinic.
4.2. Patients requesting a refund based on clinical evaluation must submit diagnostic reports before and after treatment, including:
- ultrasonography (USG) of the whole abdomen
- relevant blood investigations
4.3. The clinic will evaluate pre-treatment and post-treatment reports to determine treatment progress.
4.4. Any decision regarding refund eligibility shall be made solely at the professional discretion of the clinic.
5. Refund Processing
5.1. If a refund request is approved, the clinic will notify the patient via email.
5.2. Approved refunds will be processed to the original payment method within a reasonable timeframe, subject to banking and payment gateway processing timelines.
5.3. The clinic shall not be responsible for delays caused by banks, payment gateways, or financial institutions.
6. Delayed or Missing Refunds
6.1. If an approved refund has not yet been received, patients should first contact their bank or payment provider.
6.2. The clinic shall not be responsible for delays caused by banking institutions or payment gateways.
7. Promotional or Discounted Services
7.1. Services or items provided under promotional offers, concessions, or discounted pricing are strictly non-refundable.
7.2. Only services charged at the standard price may be considered for refund under exceptional circumstances.
8. Proof of Payment
8.1. Any refund request must include valid proof of payment such as:
- transaction receipt
- payment confirmation
- order reference number
8.2. Refund requests without verifiable proof of payment may be rejected.