Effective Date: March 16, 2026
This Shipping Policy explains how medicines arranged through the clinic are delivered to patients.
1. Nature of Medicine Arrangement
1.1. The clinic primarily provides homeopathic consultation services and may assist patients in arranging recommended homeopathic medicines following consultation.
1.2. Medicines may be sourced from homeopathic laboratories, manufacturers, authorized pharmacies, or dealers located in India or internationally, especially when the medicines are rare or difficult to obtain locally.
1.3. The clinic does not operate as a retail pharmacy and does not directly manufacture or sell medicines. Instead, the clinic facilitates procurement of medicines from third-party suppliers.
2. Direct Shipment from Suppliers
2.1. In certain cases, medicines may be shipped directly to the patient from the supplier, pharmacy, laboratory, or dealer from whom the medicine has been arranged.
2.2. When medicines are shipped directly by the supplier, the clinic acts only as a facilitator of procurement and not as the shipping carrier.
2.3. Delivery timelines and shipping practices may therefore vary depending on the location of the supplier and the destination address of the patient.
3. Shipping Methods
3.1. Medicines may be dispatched using postal or courier services including but not limited to:
- India Post
- USPS
- International postal services
- courier services available in the supplier’s region
3.2. The choice of shipping method may depend on the availability of services, destination country, and supplier logistics.
4. Shipping Processing Time
4.1. Orders for medicines are typically processed after consultation and confirmation of availability from the supplier.
4.2. Processing time may vary depending on:
- availability of the medicine
- supplier processing timelines
- procurement from laboratories or international pharmacies
4.3. Once the medicine is dispatched, delivery timelines depend on the postal or courier service handling the shipment.
5. Delivery Timeframes
5.1. Estimated delivery time may vary based on:
- destination location
- postal or courier service
- customs clearance procedures (for international shipments)
5.2. International shipments may take longer due to customs inspection, regulatory procedures, or postal handling.
6. Customs and Import Responsibility
6.1. Patients receiving medicines outside India are responsible for ensuring that importation of homeopathic medicines is permitted in their country.
6.2. Any customs duties, taxes, or regulatory requirements imposed by the destination country shall be the responsibility of the patient.
6.3. The clinic shall not be responsible for delays, confiscation, or restrictions imposed by customs authorities.
7. Shipping Delays
7.1. The clinic shall not be responsible for shipping delays caused by:
- postal or courier service disruptions
- customs clearance procedures
- weather conditions or natural events
- circumstances beyond the clinic’s control
8. Incorrect Shipping Information
8.1. Patients are responsible for providing accurate and complete shipping information, including full address and contact details.
8.2. The clinic shall not be responsible for delivery failures resulting from incorrect or incomplete address information provided by the patient.
9. Loss or Damage in Transit
9.1. Once a shipment has been handed over to the postal or courier service, the clinic shall not be responsible for loss, damage, or delay during transit.
9.2. Patients may be required to contact the courier or postal authority directly for assistance in such cases.
10. Contact Information
For questions regarding shipping or delivery, please contact:
Email: esmero@curatives.us
Phone: 18503591738