Effective Date: March 16, 2026
These Terms and Conditions govern the use of the website and services provided by the clinic (“the Clinic”, “we”, “our”, or “us”). By accessing the website, scheduling consultation, or using any services offered by the clinic, the user or patient (“Patient”, “User”, or “You”) agrees to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should refrain from using the clinic’s services.
1. Acceptance of Terms
1.1. By accessing the website, scheduling consultation, or making payment for any service, the patient acknowledges that they have read, understood, and agreed to these Terms and Conditions.
1.2. These Terms constitute a legally binding agreement between the patient and the clinic governing the use of services.
2. Nature of Services
2.1. The clinic primarily provides professional homeopathic consultation services to patients seeking homeopathic medical guidance.
2.2. The clinic may engage or appoint qualified homeopathic consultants and practitioners to provide consultations, diagnostic evaluation, and treatment recommendations.
2.3. Consultation services may be provided through online communication, telephonic consultation, electronic communication, or other available modes.
2.4. Online consultation may have inherent limitations because physical examination may not be possible.
2.5. The effectiveness of homeopathic treatment varies from patient to patient depending on multiple factors including medical history, lifestyle, compliance with medical advice, and individual physiological response.
3. Medicine Procurement and Arrangement
3.1. The clinic may assist patients in obtaining rare and specialized homeopathic medicines that may not be easily available in the patient’s local market.
3.2. Such medicines may be sourced from homeopathic laboratories, manufacturers, distributors, or authorized dealers located in India or internationally.
3.3. The clinic may arrange rare and rarest homeopathic medicines from worldwide laboratories and stores for the convenience of patients.
3.4. The clinic does not operate as a retail pharmacy and does not directly sell medicines as commercial retail products.
3.5. Medicines may be arranged through third-party suppliers, manufacturers, or authorized dealers.
4. Pricing of Medicines
4.1. Medicines arranged through the clinic are generally provided at the Maximum Retail Price (MRP) or standard retail price determined by the manufacturer or supplier.
4.2. The clinic may obtain medicines from manufacturers or dealers at a trade discount or distributor margin.
4.3. For example, if a medicine has a retail price of:
US$ 50
the clinic may procure the medicine at a discounted distributor rate and provide it to the patient at the standard MRP.
4.4. The difference between the procurement price and the retail price represents the clinic’s commission or procurement service margin, which forms part of the clinic’s revenue.
5. Affiliate Links and External Suppliers
5.1. In certain cases, the clinic may provide external product links or affiliate links directing patients to manufacturer websites, laboratories, or authorized sellers.
5.2. When patients purchase medicines through such external links, the clinic may receive affiliate commission or referral compensation from the manufacturer or supplier.
5.3. The clinic does not control the policies, pricing, availability, or delivery timelines of third-party sellers.
5.4. Transactions conducted through external sellers shall be governed by the policies of those sellers.
6. Consultation Fees and Payments
6.1. All payments made through the website are considered professional consultation fees.
6.2. Consultation fees, registration charges, treatment evaluation fees, and diagnostic review charges are strictly non-refundable unless otherwise stated in the Refund Policy.
6.3. Payments may be processed through third-party payment gateways.
6.4. The clinic shall not be responsible for payment processing delays caused by banks or payment processors.
7. Appointment Policy
7.1. Patients are responsible for attending scheduled consultations at the appointed time.
7.2. If a patient fails to attend the consultation or arrives late, the clinic may reschedule the appointment at its sole discretion subject to availability.
7.3. Fees paid for missed or delayed appointments are not refundable.
8. Refund Policy
8.1. Refunds, if applicable, shall be governed by the clinic’s Refund Policy available on the website.
8.2. Consultation services already provided are generally non-refundable.
8.3. Refund requests, where permitted, shall be processed in accordance with the Refund Policy.
9. Return Policy
9.1. Returns of any products or medicines are governed by the clinic’s Return Policy.
9.2. Due to safety and hygiene considerations, medicines are generally non-returnable unless exceptional circumstances apply.
10. Shipping and Delivery
10.1. Medicines arranged through the clinic may be dispatched via postal services such as USPS, India Post, or other courier services depending on availability.
10.2. Delivery timelines may vary depending on location, postal services, customs procedures, and other external factors.
10.3. The clinic shall not be responsible for shipping delays caused by postal authorities or customs clearance procedures.
10.4. Patients are responsible for ensuring compliance with local import regulations and customs laws applicable in their country.
11. Patient Responsibilities
11.1. Patients must provide accurate and complete medical history, including current medications and previous treatments.
11.2. Patients must follow medical advice and dosage instructions provided during consultation.
11.3. The clinic shall not be responsible for any adverse outcome arising from inaccurate information provided by the patient.
12. Medical Disclaimer
12.1. Homeopathic treatment aims to support overall health and well-being but no guarantee of cure or specific therapeutic outcome is provided.
12.2. Individual response to treatment may vary.
12.3. The clinic does not provide emergency medical services.
12.4. In case of medical emergency, patients must immediately seek assistance from local emergency medical services or qualified healthcare providers.
13. Limitation of Liability
13.1. The clinic shall not be liable for:
- treatment outcomes or effectiveness
- delays in shipping caused by postal services
- pricing or availability changes by third-party suppliers
- misuse of medicines by patients
13.2. The clinic’s liability shall be limited to the amount paid for consultation services.
14. Intellectual Property
14.1. All content on the website, including text, logos, graphics, and materials, is the intellectual property of the clinic.
14.2. Unauthorized reproduction, distribution, or use of website content is strictly prohibited.
15. Modification of Terms
15.1. The clinic reserves the right to modify or update these Terms and Conditions at any time without prior notice.
15.2. Continued use of the website or services after modifications constitutes acceptance of the revised terms.
16. Governing Law and Jurisdiction
16.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where the clinic operates.
16.2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
17. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Email: esmero@curatives.us
Phone: 850 359 1738 (US) | 781 908 0199 (IN)